Need To Make A Return?
Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!
Return Eligibility Requirements
ALMOST all items are eligible for a return, please see below for exceptions & rules:
• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
o Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry
o Any items marked on sale
o Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.
How To Make A Return
• Return For An Exchange:
o We cannot provide exchanges or holds due to limited inventory. If an exchange is needed, we encourage the customer to place a new order for the item(s) needed and return the other item(s).
• Return For Store Credit:
o Must be postmarked within 15 days of the original order date; outside of Bermuda. 3 days if you are in Bermuda.
o Return shipping costs are the customer’s responsibility.
o Refunds are given by way of instore credit only. To be used on your future purchases.
• There Are Two Ways To Send A Return:
o Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
• When Mailing A Return:
o Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
o Please provide either the original receipt or include a piece of paper with your name and order number in the package.
o Send returns to the following address: 1 Mills Creek Hamilton, Bermuda HM 02